“Teacher Lai is professional in her demeanor and respectful of not only the children, but also the parents. She would speak to our daughter with respect and patience. When I would pick up my daughter from the program each day, Teacher Lai would take the time to tell me of her activities that day, her behavioral development, and what she enjoyed (and didn’t enjoy) doing that day. Teacher Lai was open and honest, and would provide insights to help my daughter grow. For example, she encouraged me to spend time talking and calmly explaining things to my daughter when she became upset.
Teacher Lai’s dedication to care for my daughter is something I have not seen often with caretakers that we have worked with. One of the most impactful things Teacher Lai helped us with was to help potty-train. She carefully observed my daughter’s interest and cues, and worked with us throughout the process. It was a challenging process for myself but Teacher Lai constantly encouraged us and after a few weeks, my daughter was finally potty trained. My daughter was extremely proud of her achievement and being a ‘big girl’, and I know that it would not be possible without Teacher Lai’s dedication, support, and help.” ----- Jessica Y.